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Financial Services Jobs in Africa
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The Concept Group
CLOSEDCommercial Pricing Manager
Lagos, Nigeria
Closing: May 1, 2024
2 days remainingPublished: Apr 16, 2024 (13 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
- Bachelor's Degree in Business Administration, Finance, or related field
- Proven experience in merchant operations or related roles, with a minimum of 3 years in a managerial capacity.
- Strong leadership skills with the ability to motivate and develop teams.
- In-depth knowledge of merchant services, payment processing, and financial regulations.
- Excellent analytical and problem-solving abilities.
- Proficiency in data analysis and reporting tools.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic environment.
Responsibilities
Requirements
- Bachelor's Degree in Business Administration, Finance, or related field
- Proven experience in merchant operations or related roles, with a minimum of 3 years in a managerial capacity.
- Strong leadership skills with the ability to motivate and develop teams.
- In-depth knowledge of merchant services, payment processing, and financial regulations.
- Excellent analytical and problem-solving abilities.
- Proficiency in data analysis and reporting tools.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic environment.
- The Merchant Operations Manager oversees all aspects of merchant operations, ensuring the smooth and efficient functioning of merchant services, transactions, and support.
- They are responsible for managing a team, optimizing processes, and maintaining high levels of customer satisfaction.
Duties
Team Leadership:
- Lead and manage a team of merchant operations staff, providing guidance, support, and performance feedback.
- Develop team members through training, coaching, and mentoring to enhance their skills and productivity.
- Foster a positive and collaborative work environment, promoting teamwork and professionalism within the team.
Merchant Onboarding and Support:
- Oversee the merchant onboarding process, ensuring timely and accurate setup of new merchants.
- Provide support to merchants regarding account setup, transaction processing, and troubleshooting of issues.
- Address escalated merchant inquiries and complaints, resolving issues promptly and effectively.
Process Optimization:
- Continuously review and improve merchant operations processes to enhance efficiency, accuracy, and customer satisfaction.
- Identify bottlenecks and inefficiencies in the operations workflow and implement solutions to streamline processes.
- Collaborate with cross-functional teams to implement system enhancements and process improvements.
Risk Management:
- Monitor and assess merchant transactions for potential fraudulent activity or compliance violations.
- Implement risk mitigation strategies and controls to safeguard against fraud and ensure compliance with regulatory requirements.
- Conduct regular reviews of merchant accounts to identify and address any potential risks or anomalies.
Performance Monitoring and Reporting:
- Develop and maintain key performance indicators (KPIs) to measure the performance of merchant operations.
- Monitor KPIs and performance metrics, analyzing trends and identifying areas for improvement.
- Prepare and present regular reports on merchant operations performance to senior management.
Vendor Management:
- Manage relationships with third-party vendors and service providers involved in merchant operations.
- Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and service quality.
- Coordinate with vendors to address technical issues, service disruptions, and other operational concerns.
Data Analysis and Insights:
- Utilize data analytics tools and techniques to analyze merchant transaction data, identify trends, and extract actionable insights.
- Develop and maintain key performance indicators (KPIs) to measure the effectiveness of merchant operations.
- Generate reports and dashboards to visualize data trends and communicate insights to stakeholders.
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